The retail industry is evolving at an unprecedented speed. Week by week, new market disruptions, digital innovation, and changing consumer expectations require continuous adaptation for survival.
Take, for example, the speed with which retailers had to adapt to curbside pickup and massive shipping volumes during the pandemic. Retail leaders across every function are faced with the pressure to make confident decisions for the best outcomes—and fast.
This kind of rapid adaptation is difficult or impossible without digital systems that are intrinsically adaptable. This includes everything: underlying architectures, processes, organizational and financial structures, applications, and data across the entire IT landscape and multiple application platforms, including POS, merchandising and inventory. IT leaders and their teams are discovering that complex tech stacks and incompatible legacy systems—no matter how many resources get poured into them—can’t provide the nimbleness and speed needed to keep up with change. They lack the power to adapt.
Fortunately, there is a way forward. The key is interoperability.